Team Wendy® Return Policy

Our return policy only applies to orders placed on TeamWendy.com. For items purchased through dealers, please contact them for their specific return policy. Items purchased through Amazon should be returned through Amazon's returns center. 

If you are not satisfied with your Team Wendy product purchase, you may return it within 30 days of receipt of shipment. The item must be unused, in its original condition and in its original packaging.

How to submit a return/exchange:

• Email info[at]teamwendy[dot]com to request an RMA number. Include your order number and the name used for the purchase in your email.
• If you have met the return criteria listed above, you will be sent a Team Wendy Return/Exchange Request Form with an RMA number assigned. Complete the form and follow the instructions under “Next Steps” on the form.
• ALL returns will require an RMA number. Team Wendy is not responsible for ANY items returned without an RMA number and proper documentation.

Additional return/exchange information:

• Please allow 10-15 business days from the time the item is received at Team Wendy to process a refund. Timeframe does not include weekends or holidays. Out of an abundance of caution in light of the rapid spread of COVID-19 throughout the world, Team Wendy has implemented additional sanitation measures when receiving packages into our facility. This may or may not increase the length of time it takes us to process your return. We appreciate your patience and understanding as we do all that we can to safeguard our employees.
• The return/exchange value is determined by the product amount listed on your sales receipt. Shipping and handling costs will not be refunded.
• Your refund will be in the form of your original method of payment.
• You are responsible for shipping cost to return the item, unless it was our error. We strongly suggest that you obtain a tracking number from the shipping carrier when making your return.
• We do not accept returns on products that were not purchased via TeamWendy.com.